The front pocket weep hole is a drainage feature to divert liquid away and outside your pack in case of a spill.
Cleaning and care instructions are available through the following link ( https://shop.fstopgear.com/general-instructions-cleaning-and-maintaining-your-f-stop-gear )
If your sternum strap is missing, please reach out via Live Chat to arrange a replacement.
Please reach out via Live Chat with the requested dividers or parts, including your product and shipping details.
While our warranty does not cover broken buckles, we can send you a replacement for self-repair if available. Please relay your order number and images of the damaged buckle through Live Chat so we can arrange for a replacement part to be provided.
f-stop would like to offer functional repairs on any of our gear. However, solutions may vary for each circumstance. Reach out via Live Chat or the Support form, and provide your order number, product issue, and supporting images to help us find a suitable solution.
The warranty policy when purchasing from a retailer is that they should directly support you with any issues towards a satisfactory resolution. Our official retailers are instructed to handle the warranty procedures. Please reach out to the retailer from where you have purchased the pack and ask them to guide you through the process. If they are not willing to cooperate with you, please provide us with the correspondence, photos of the damage, and proof of purchase. We will take over from there.
The return policy for f-stop products purchased through our official Amazon e-store avail of our usual 45-day satisfaction guarantee. However, return requests must be initiated through your Amazon account.
Returns, exchanges, and warranty requests concerning f-stop products should be directed to the retailer which originally sold the product. If there are issues receiving a resolution from an authorized retailer, please reach out via Live Chat here on the f-stop website and include correspondence, proof of purchase if available, as well as photos of the product.