45 Day Satisfaction Guarantee
We are confident that you will love your f-stop pack. That’s why we stand behind all of our products with a money-back guarantee. If you are not completely satisfied with your purchased product for any reason, simply return the undamaged / unused product to your place of purchase within 45 days of the original sale for a full refund.
Return Merchandise Authorization (RMA)
Please contact f-stop’s Customer Service Team via email firstname.lastname@example.org or telephone at +1.253.236.0070 to obtain an RMA.
How to ship your RMA product to f-stop
Pack your product in any cardboard box and use a shipping service that offers signature delivery confirmation; this provides proof of return for both parties. We strongly encourage shipping your RMA via UPS Ground; this method of shipping provides a tracking number and insurance. F-stop is not responsible for return shipping costs or packages lost in transit.
Please include the following:
Your name, return address and telephone number
The f-stop Return Merchandise Authorization Number – provided by the f-stop Customer Service Team
A brief description of the problem or service you are requesting
A copy of your dated receipt and/or additional information as requested by the f-stop Customer Service Team
Reference your assigned f-stop Return Merchandise Authorization Number on the outside of your package
Failure to include the required information / documents may cause a delay in processing your claim, or the package being returned.
Refunds may take between 5 – 7 business days to process once an item has been delivered to our returns facility. Please allow up to six weeks for refunds to be applied, dependent upon the credit card company used for the original purchase.
For our Warranty Policy or general information on your product, please contact f-stop’s Customer Service Team via email email@example.com or telephone +1.253.236.0070.