We are confident that you will love your f-stop pack. That’s why we stand behind all of our products with a money-back guarantee. If you are not completely satisfied with your purchased product for any reason, simply return the undamaged / unused product to your place of purchase within 45 days of the original sale for a full refund (less the cost of shipping)
Please contact f-stop's Customer Service Team via email [email protected] or telephone at +1.253.236.0070 to obtain an RMA.
Pack your product in any cardboard box and use a shipping service that offers signature delivery confirmation; this provides proof of return for both parties. We strongly encourage shipping your RMA via UPS Ground; this method of shipping provides a tracking number and insurance. f-stop is not responsible for return shipping costs or packages lost in transit.
Refunds may take between 10-14 business days to process once an item has been delivered to our returns facility. Please allow up to six weeks for refunds to be applied, dependent upon the credit card company used for the original purchase.
For our Warranty Policy or general information on your product, please contact f-stop's Customer Service Team via email [email protected] or telephone +1.253.236.0070.