We ship internationally with some restrictions; delivery time and shipping cost vary between destinations and methods selected during checkout. Please refer to our Shipping page for more details.
f-stop does not prepay taxes or import duties; we only collect sales tax in applicable regions. Please refer to your country’s customs guidelines for detail on import duties or taxes that may be due prior to delivery.
f-stop products are available at several retailers globally. Check our website for details on specific retailers. If no retailers are available within your area you can order directly through our website, backed by our 53-day Satisfaction Guarantee.
We offer a variety of express shipping services from our US warehouse. For urgent requests please reach out via Live Chat, providing your needed delivery date, destination, and desired product.
We offer discounts for active students and eligible public service employees through VerifyPass. Visit our Discounts page to register and receive a code applied during checkout. If you are not qualified through VerifyPass, reach out via Live Chat to provide additional details.
You should receive 1) an order confirmation email upon payment, and 2) a shipping confirmation email with tracking details once your order has shipped. If you have not received these, please reach out via Live Chat.
We accept payments via credit card and PayPal. Amazon Pay is also available in select regions. For manual orders arranged through our Support team, please refer to the payment instructions provided by our team members.
The term "waterproof" technically implies protection from water ingress. f-stop backpacks are "weather resistant": they can be exposed to rain or snow for short periods of time, and our DuraDiamond® fabric is waterproof. However, liquid can still seep in through a pack's seams or zippers from extended exposure to rain or snow. We recommend using a rain cover for better inclement weather protection.
Detailed care instructions are available in our guide to cleaning f-stop packs.
The f-stop modular system is comprised of two parts: the pack itself, and the ICU (Internal Camera Unit). This combination of camera insert and pack gives our customers the greatest level of flexibility to carry the exact camera kit needed for any type of photography project.
The ICUs are also useful as standalone carry solutions on their own, with the ability to be used as carry-on pieces during air travel, or even storage organization compartments when at home. Each pack sold on our website can be purchased individually or as discounted bundles.
At this time we have no plans to introduce an avalanche airbag and cannot guarantee compatibility with third-party products.
Currently, the Master Cine ICU is the only camera insert with top-through access and is compatible only with the SHINN 80L backpack. For hybrid top-loading solutions, check out our guide to hatch-backing with f-stop ICUs and accessories.
f-stop products are designed in the USA and manufactured with dedicated partners in China and Vietnam.
Yes, it is possible to attach camping gear. A tent or a sleeping bag can be attached to the bottom or top of the pack, using Gatekeeper Straps. Alternatively, the front straps and side compression straps (on some of our backpack models) can be used to attach equipment to the packs.
The front pocket weep hole is a drainage feature to divert liquid away and outside your pack in case of a spill.
While our warranty does not cover broken buckles, we can send you a replacement for self-repair if available. Please relay your order number and images of the damaged buckle through Live Chat so we can arrange for a replacement part to be provided.
For replacement sternum straps, ICU dividers, or other parts, please reach out via Live Chat with the following information: the part you need, the product it's for, and your shipping details.
f-stop would like to offer functional repairs on any of our gear. However, solutions may vary for each circumstance. Reach out via Live Chat or the Support form, and provide your order number, product issue, and supporting images to help us find a suitable solution.
Yes, we offer a 53-day Satisfaction Guarantee on items purchased through our website. Products can be exchanged within 53 days if in new, unused condition, and preferably with tags attached. Please note shipping costs for the exchange are covered by the customer. For more details, check our returns policy.
The warranty policy when purchasing from a retailer is that they should directly support you with any issues towards a satisfactory resolution. Our official retailers are instructed to handle the warranty procedures. Please reach out to the retailer from where you have purchased the pack. If you encounter any issues, please contact our Support team and provide us with the correspondence, photos of the damage, and proof of purchase.
When balancing long-term value and quality, f-stop is not much more expensive than entry-level products selling to the same kind of customers. This is especially true when factoring in our modular design that allows a customized carry solution based on your needs, and bundling discounts which simplify the purchasing process.
With f-stop, you will be getting a product:
When you take all of this into consideration, f-stop camera backpacks represent an amazing value and deliver a much higher return on your investment than any other camera backpack in the world.
No, it is not possible to combine sales, discounts, or third-party pricing. Purchases through our website are limited to one discount per purchase. Multiple discounts are not available, and we do not price-match third parties.
Please complete our Dealer Application Form (https://shop.fstopgear.com/become-a-dealer/) and our B2B team will be happy to connect.
Order payments are preauthorized and held as a pending charge until the order is processed. This may be interpreted as a duplicate charge. Once processed the amount is charged in full and any pending authorizations will clear out.
Certain bundle adjustments can be accommodated by connecting through our Live Chat. If you wish to return an item from a bundle, the remaining items from the bundle will be charged the original price due to voiding the discount.
f-stop Camera Inserts are weather-resistant, not waterproof. The insert provides padded protection and organization while carrying inside the pack or in storage. It’s not intended to be carried long-term as a stand-alone solution.
f-stop Ultralight (UL) packs are more compact than Mountain Series packs and offer a solution when nimble will be important. These camera packs are designed for camera gear and kits that are not very heavy, up to 7kg/15 lb, because they do not have heavily padded shoulder harnesses are made of ripstop nylon covered with 120 DWR coating, while the Mountain series have a 420 DWR coating.
The UL series is designed for shorter day trips and weather conditions that are not very harsh, while the Mountain Series can be used for longer trips and can be exposed to light rain for a small amount of time. The UL packs are meant for camera gear that is not very heavy, up to 7kg/15 lb. The biggest ICU that is recommended for the UL packs is the medium-sized one, because of weight limitations.
Both series have a harness system that is designed to help you better distribute the weight on your shoulders and waist. The 3 biggest packs from the mountain Series have extra padded shoulder straps that ease the weight on your shoulders. They also have an internal multipurpose sleeve that can fit up to a 17’’ laptop, while the rest of the packs can fit a 15’’ laptop.
The maximum comfort carry weight varies between packs as follows:
UL Series:
Mountain Series:
The listed measured pack volume includes all exterior pockets and compartments.
We do not design packs specifically for taller people however all our packs from the Mountain Series and UL series can be adjusted to fit any body build, size, and physique.
MOLLE (modular lightweight load-carrying equipment) is a universal attachment system compatible with thousands of accessories, including the f-stop Mano bottle holder, Lens Barrels, or the Navin Pouch.
Shallow inserts have a uniform external depth of 5’’/12.7 cm throughout. The Slope insert bottom depth extends on the deeper side to 7’’/17.8cm making it suitable for gripped camera configurations.
The Navin can be used as a chest-carry rig by connecting two pairs of Gatekeeper straps (one pair attached to the top part of the pack, around the shoulder straps and the other pair should be attached to the bottom of the sides of the pack) Alternatively the Navin can be attached on the hip belt using the MOLLE system.
Our Ultra Light and Mountain Series packs can fit a hydration bladder into the main compartment’s drop-in multi-purpose sleeve, with the drinking hose routed through the H20 port.
The front vertical pockets on the Mountain Series and DuraDiamond®️ packs are sized to fit folding avalanche shovels, transceivers, and folding probes.
Yes, in most instances you can carry a laptop inside the backpack. Laptops or devices up to 15’’ (or 16” MacBook Pro) can be carried in the main compartment of all f-stop packs, placed behind the camera insert facing the front of the pack.
The SHINN, SUKHA, and TILOPA packs include a padded drop-in multipurpose sleeve, and the TILOPA DuraDiamond®️ and SHINN DuraDiamond®️ packs include a padded drop-in sleeve on the back panel organizer.
For additional protection we also offer laptop carry cases available through our Accessories shop. (https://shop.fstopgear.com/other-products/accessories/)
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