Shipping - Order Processing

How placing an online order works at f-stop:

1. When you place an order, you will receive an email confirming the details of your order; at this time, your credit card will be authorized.

• A credit card authorization hold is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card, and holding this balance as unavailable, either until the merchant clears the transaction, or the hold ‘falls off’. In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1 – 5 days after the transaction date, depending upon the bank’s policy; in the case of credit cards, holds may last as long as thirty (30) days, depending upon the issuing bank.

We do not bill you until your order actually ships.

2. Assuming that the product you ordered is in stock, we will verify your order within one business day. Verifying your order means that we will contact you to ensure your listed shipping address and chosen method of shipping are correct.

3. Once your order has been verified, we will approve your order to be shipped, and you will receive an email noting that your order was approved to be shipped.

4. We will then bill you and ship your order; you will receive an email with your billing confirmation and shipment tracking information. 

f-stop uses a third party Logistics company (3PL) to handle our shipping. We have two warehouses, one located in St. Louis, Missouri, USA and one in Rotterdam, the Netherlands.

Shipping Methods  

USA Warehouse	European Warehouse
UPS (United Postal Service)	DHL Ground
USPS (United States Postal Service)	NL Post

Customer is responsible for any Duty, Tax, Vat, Brokerage or any other fee imposed by foreign government, state, province, local shipping company, or other party as a result of shipment.

*Canadian Customers:  We have an agreement with UPS that allows us to minimize Duty Tax. Please contact us for more details.

 

Estimated Delivery Times

Our shipping cut off time is 10am Central Standard Time. Orders placed by 10am CST will ship out the same day (assuming the product is in stock). If you have an urgent, rush order that require overnight or expedited shipping, please contact us immediately.

Please visit the website of the shipping method you have chosen to calculate estimated delivery times.