1. When you place an order, you will receive an email confirming the details of your order; at this time, your credit card will be billed. Any order adjustments or changes, please contact our customer service team via email [email protected] or telephone at +1.253.236.0070.
2. Once your order is shipped, you will receive an email confirming the shipping of your order. Tracking information is generally available within 24 hours after a package is shipped, but may take up to 48 hours for some shipments.
Tracking numbers may display past tracking information but should be updated within 24 to 48 hours.
Please contact f-stop’s Customer Service Team via email [email protected] or telephone at +1.253.236.0070 to obtain an RMA.
F-stop uses a third party logistics company (3PL) to handle our shipping. We have three warehouses: one located in Saint Louis, Missouri (USA), one in Tilburg, Netherlands (Europe) and one in Hong Kong.
Customers are responsible for any Duty, Tax, Vat, Brokerage or any other fee imposed by foreign government, state, province, local shipping company, or other party as a result of shipment.
Please visit the website of the shipping method you have chosen to calculate estimated delivery times.