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Shipping - Order Processing

Order Process

 
  1. As you submit a purchase through fstopgear.com, an order confirmation is sent to your provided e-mail address prior to fulfillment. An authorization will be applied to your method of payment however no funds are withdrawn until product is shipped. If you wish to make an adjustment to a processing order, please connect with our Customer Support Team via LiveChat on the fstopgear.com website, email [email protected], or telephone at +1.253.236.0070
  2. Processed orders are approved each weekday, Monday through Friday. Orders received and approved by 11:00am CST in USA and 9:00am CET in Europe are shipped same day from warehouses in St. Louis, MO (for USA, Canada, Asia) or Netherlands (for Europe). Orders received and approved past these times are shipped the following business day, excluding shipping holidays such as New Years, Thanksgiving, or Christmas in the United States.
  3. Upon fulfillment of your order, an additional confirmation is sent to your provided e-mail address. This confirmation includes detail of the product fulfilled and tracking reference to provide an estimated delivery date. Tracking details are generally available within 24 hours after a package is created, however may take up to 48 hours for certain destinations. Orders shipped via non-parcel postal will not include tracking reference.
 

Shipping Methods

 
f-stop ships globally from fulfillment warehouses located in St. Louis, Missouri and the Netherlands, and using the following services:
 
USA Warehouse
  • UPS (United Postal Service) Ground, Worldwide Expedited
  • USPS (United States Postal Service) Priority, Priority International
  • DHL (International) Worldwide Express
 
European Warehouse
  • GLS (Tillburg, Netherlands)
 
Customers are responsible for any duty, tax, VAT, brokerage or other fees imposed by foreign government, state, province, local shipping company, or other party as a result of shipment.
 

Expedited Shipping

 

Available expedited shipping services include UPS Air, USPS Priority Express, and DHL Worldwide Express. Expedited shipments are processed during weekday business hours, however if you have an urgent circumstance which requires immediate attention please connect directly with our Customer Support Team via LiveChat or telephone at +1.253.236.0070. Expedited shipping is offered upon availability, destination, and delivery needs. Additional costs may apply. 
 

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