The warranty policy when purchasing from a retailer is that they should directly support you with any issues towards a satisfactory resolution. Our official retailers are instructed to handle the warranty procedures. Please reach out to the retailer from where you have purchased the pack and ask them to guide you through the process. If they are not willing to cooperate with you, please provide us with the correspondence, photos of the damage, and proof of purchase. We will take over from there.

The return policy for f-stop products purchased through our official Amazon e-store avail of our usual 45-day satisfaction guarantee. However, return requests must be initiated through your Amazon account.

Returns, exchanges, and warranty requests concerning f-stop products should be directed to the retailer which originally sold the product. If there are issues receiving a resolution from an authorized retailer, please reach out via Live Chat here on the f-stop website and include correspondence, proof of purchase if available, as well as photos of the product.