We are confident that you will love your f-stop pack. That’s why we stand behind all of our products with a money-back guarantee. If you are not completely satisfied with your purchased product for any reason, simply return the undamaged / unused product to your place of purchase within 45 days of the original sale for a full refund (less the cost of shipping)
Return Merchandise Authorization (RMA)
Please contact f-stop's Customer Service Team via email [email protected] or telephone at +1.253.236.0070 to obtain an RMA.
How to ship your RMA product to f-stop
Pack your product in any cardboard box and use a shipping service that offers signature delivery confirmation; this provides proof of return for both parties. We strongly encourage shipping your RMA via UPS Ground; this method of shipping provides a tracking number and insurance. f-stop is not responsible for return shipping costs or packages lost in transit.
Please include the following:
Your name, return address and telephone number
The f-stop Return Merchandise Authorization Number provided by the f-stop Customer Service Team
A brief description of the problem or service you are requesting
A copy of your dated receipt and/or additional information as requested by the f-stop Customer Service Team
Reference your assigned f-stop Return Merchandise Authorization Number on the outside of your package
Failure to include the required information / documents may cause a delay in processing your claim, or the package being returned.
Refunds may take between 10-14 business days to process once an item has been delivered to our returns facility. Refunds will be made to the original payment method; either the credit card or PayPal account used in the original transaction
For our Warranty Policy or general information on your product, please contact f-stop's Customer Service Team via email [email protected] or telephone +1.253.236.0070.