• E-mail confirmations are provided when an order is confirmed and tracking detail when shipped. If you have not received an e-mail confirmation, please reach out via Live Chat.

    Yes, we offer a 45-day Satisfaction Guarantee on items purchased through our website. Products can be exchanged within 45 days if in new, unused condition, and preferably with tags attached. Please note shipping costs for the exchange are covered by the customer.

    f-stop products are designed in US and manufactured with dedicated partners in China and Vietnam.

    We do not offer a product catalog. All product detail can be found on the specific product web pages. For any additional detail please reach out via Live Chat with specific questions.

    Order payments are preauthorized and held as a pending charge until the order is processed. This may be interpreted as a duplicate charge. Once processed the amount is charged in full and any pending authorizations will clear out.

    Certain bundle adjustments can be accommodated by connecting through our Live Chat. If you wish to return an item from a bundle, the remaining items from the bundle will be charged the original price due to voiding the discount.

    PayPal is an accepted payment method available at checkout. For manual orders arranged through our Support team; USA and international payments can be transferred to [email protected] European payments can be transferred to [email protected].

    We encourage shared experience feedback and product reviews, available on each product page, by clicking on the “Write a Review” button.

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