• The warranty policy when purchasing from a retailer is that they should directly support you with any issues towards a satisfactory resolution. Our official retailers are instructed to handle the warranty procedures. Please reach out to the retailer from where you have purchased the pack and ask them to guide you through the process. If they are not willing to cooperate with you, please provide us with the correspondence, photos of the damage, and proof of purchase. We will take over from there.

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